FAQs

How do you grade your records/products?

1.

We believe this to be the most important question. Quality is key around here, so you can expect accurate photo’s and conservative grades of our products.

What does this mean? This means that when you receive your order in the mail, you will find that the product may actually be in better shape than you imagined. Here’s the grading guide for our vinyl records:

  • Mint (M): Absolutely perfect. Sealed with no flaws.

  • Near Mint (NM or M-): Nearly perfect. Probably still in it’s shrink wrap

  • Very Good Plus (VG+): A well cared for record with light signs of use.

  • Very Good (VG): Shows noticeable signs of use, including surface marks, scuffs, or light scratches.

  • Good Plus (G+): Heavily used but still playable.

  • Good (G): Very heavily worn.

  • Fair (F): In poor condition. You’ll rarely see this grade here, unless it’s on a highly sought after record.

Yes, but there are some exceptions.

We’ve had customers is the past request a refund for an album that they “ended up not liking.” Which is understandable, but unfortunately we can not offer a refund for such reasons. Instead we’d offer you site credit once you’ve mailed the record back to us and we’ve inspected it for any further damages. Every case will be different of course, but you can always count on us to do the right thing.

Occasions in which a refund would be in order is if there is a significant defect or flaw with the product that we did not catch and/or disclose (i.e. tears, skips, stains, etc.)

2.

Do you accept returns?

What are your shipping costs?

3.

The shipping costs are calculated using the weight of the order, and the total will be displayed for you at checkout.

The cost of shipping 1 record is $5. Every additional pound will add $0.75. We use USPS media mail for all records, CD’s, Cassette Tapes & DVD’s.

Do you ship outside of the US?

4.

As of now, we do not, unless you’re ordering the Strange Case album.

If you require international shipping for the Strange Case album, reach out to us using the contact portal.

How does the loyalty program work?

5.

Every 7th purchase of $9.99 or more, you’ll receive an email with a discount code for $10 off!